Refund policy

We hope you will love your Taneé piece.
However, if something isn’t quite right, we are here to help.

Return Eligibility

You may request a return within 15 days of receiving your order.

To be eligible for a return, items must be:

Unused, unworn, and in perfect, re-saleable condition
Returned in their original packaging with all tags intact
Accompanied by a receipt or proof of purchase

Once your return request is approved, we will share the return instructions with you.

Non-Refundable Items

Some items cannot be returned:

Discounted or sale items
Items that show signs of wear, use, or damage not caused during transit

Damaged, Lost, or Missing Items

We take great care in preparing your order, but if something unexpected happens:

Damaged or faulty items:
Please contact us within 7 days of delivery with photos of the issue.
We will arrange a replacement or refund.
Lost or stolen packages:
If your order does not arrive or appears to be tampered with, please gather any available evidence and contact us immediately so we can open an investigation with the carrier.

Your peace of mind matters to us.

Exchanges

If you’d prefer an exchange, the quickest solution is to return the item and place a new order.
We do allow exchanges for available variants once your return is approved.